Refund Policy

Last updated: July 7, 2026

This policy covers purchases of TradeSquare’s premium subscription. Payments are processed by our Merchant of Record, Paddle.com Market Ltd, and Paddle’s Buyer Terms also apply to your purchase.

7-day free trial

Premium starts with a 7-day free trial. You will not be charged during the trial. If you cancel before the trial ends, you pay nothing. If you do not cancel, the subscription begins and the first payment is taken automatically.

Subscription & cancellation

The premium subscription is billed monthly and renews automatically until you cancel. You can cancel at any time from your account (Premium → Manage) or by emailing us. When you cancel you keep premium access until the end of the period you have already paid for; we do not bill you again after that.

Refunds

If you are charged in error, are unhappy with the Service, or believe you are entitled to a refund, contact us at support@trade-square.net within 14 days of the charge and we will review your request. Approved refunds are issued to your original payment method by Paddle. Where required by law (for example, EU/UK consumer rights), your statutory rights apply in addition to this policy.

Because access is a digital service billed in advance, refunds for a partly-used billing period are at our discretion outside the 14-day window; cancelling simply stops future renewals.

How to request a refund

Email support@trade-square.net from the address on your account, including the date of the charge. You can also request help directly through Paddle, who appear as the seller on your card or bank statement.

See also our Terms of Service and Privacy Policy.